It’s a surcharge to cover our vehicle registration and compulsory third party insurance costs. This fee is generally snuck in as a hidden cost by our competitors but with us, it’s part of our all-inclusive rate quoted up front.

It’s a surcharge for those rentals collected from airport and certain downtown locations. This fee is generally snuck in as a hidden cost by our competitors but with us, it’s part of our all-inclusive rate quoted up front.

It doesn’t matter how new or old a car is, breakdowns happen and you need to be prepared for when they do. When you rent from Us you automatically receive 24-hour roadside assistance for any mechanical faults that may occur for the duration of the rental period. The details of who to contact are on the car key tag. If you’d rather be covered for everything from lost keys to punctured tyres and running out of fuel, you can pre-pay for our Premium roadside assistance. It’s a small daily fee for complete peace of mind. Refer to our table of standard fees and charges for more information.

Tell us about it as soon as possible, definitely within 24 hours.

• Make sure that you get all the details of any third parties, witnesses and police that attend at the scene. Please don’t admit liability.

• If your rental isn’t drivable and the police arrange for it to be towed, make sure you get the name and phone number of the tow truck company and (if possible) the registration number of the tow truck.

Our cars are covered by 24-hour Roadside Assistance. The details of who to contact are on the car key tag.

Our cars come with a spare tyre and we ask that you change the tyre yourself (vehicle manual in the glove box). If you need to use our Roadside Assistance service, the call-out fee will be passed on to you. Or you can pre-pay for our Premium Roadside Assistance package, at a minimal daily fee. Refer to the table of standard fees and charges for more info.

Call 1300 668 810 and we’ll give you the number to call for Roadside Assistance.

Note that you aren’t automatically covered for non-mechanical defects like keys locked in the car, lost keys, flat battery due to lights being left on and so on. If this situation happens, we ask that you pay the call-out fee of $180+gst and $24 for admin.

If you lose the keys, we’ll of course provide a replacement key however delivery time depends on location. A Damage Claim will be raised for a replacement key.

It’s all explained right here.

If you choose not to purchase any liability reduction options, this makes you liable for the full cost of the excess that applies to your rental in the event of an accident or damage to the car.

It’s a pre-authorisation on your credit card for a bond we use as security against further charges while you’re renting with us. Read more right here.

Refer to our toll road information page.

If we receive a fine on your behalf we complete a statutory declaration and the fine is sent on to you at the address provided. We charge a $50 +gst admin fee for this service (without notice) to the card provided at the time of rental. Unfortunately we can’t accept your payment for the fine, only the admin fee.

• Australians drive on the left-hand side of the road.

• Give way to the right.

• Wearing seatbelts for the driver and all passengers is compulsory.

• Do not use mobile devices whilst driving.

• Distances between destinations can be vast and we recommend that you change drivers or take a break every two hours.

• Be careful of animals on the road, in particular in the country and remote areas from dusk onwards.

• Speed limits apply on all Australian roads and are well sign-posted.