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  • What’s a vehicle registration recovery fee (RRF)?
    It’s a surcharge to cover our vehicle registration and compulsory third party insurance costs. This fee is generally snuck in as a hidden cost by our competitors but with us, it’s part of our all-inclusive rate quoted up front.
  • What’s a premium location fee (PLF)?
    It’s a surcharge for those rentals collected from airport and certain downtown locations. This fee is generally snuck in as a hidden cost by our competitors but with us, it’s part of our all-inclusive rate quoted up front.
  • What if I need roadside assistance?
    It doesn’t matter how new or old a car is, breakdowns happen and you need to be prepared for when they do. When you rent from Us you automatically receive 24-hour roadside assistance for any mechanical faults that may occur for the duration of the rental period. The details of who to contact are on the car key tag. If you’d rather be covered for everything from lost keys to punctured tyres and running out of fuel, you can pre-pay for our Premium roadside assistance. It’s a small daily fee for complete peace of mind. Refer to our table of standard fees and charges for more information.
  • What happens if I have an accident?
    Tell us about it as soon as possible, definitely within 24 hours. Make sure that you get all the details of any third parties, witnesses and police that attend at the scene. Please don’t admit liability. If your rental isn’t drivable and the police arrange for it to be towed, make sure you get the name and phone number of the tow truck company and (if possible) the registration number of the tow truck.
  • What if my car breaks down?
    Our cars are covered by 24-hour Roadside Assistance. The details of who to contact are on the car key tag.
  • What if I get a flat tyre?
    Our cars come with a spare tyre and we ask that you change the tyre yourself (vehicle manual in the glove box). If you need to use our Roadside Assistance service, the call-out fee will be passed on to you. Or you can pre-pay for our Premium Roadside Assistance package, at a minimal daily fee. Refer to the table of standard fees and charges for more info.
  • What happens if I lose the keys or lock them in the car?
    Call 1300 668 810 and we’ll give you the number to call for Roadside Assistance. Note that you aren’t automatically covered for non-mechanical defects like keys locked in the car, lost keys, flat battery due to lights being left on and so on. If this situation happens, we ask that you pay the call-out fee of $180+gst and $24 for admin. If you lose the keys, we’ll of course provide a replacement key however delivery time depends on location. A Damage Claim will be raised for a replacement key.
  • What’s damage liability reduction?
    It’s all explained right here.
  • What if I decline the damage liability reduction options?
    If you choose not to purchase any liability reduction options, this makes you liable for the full cost of the excess that applies to your rental in the event of an accident or damage to the car.
  • What’s a security bond?
    It’s a pre-authorisation on your credit card for a bond we use as security against further charges while you’re renting with us. Read more right here.
  • How do I Pay my tolls?
    Refer to our toll road information page.
  • What happens if I receive a fine?
    If we receive a fine on your behalf we complete a statutory declaration and the fine is sent on to you at the address provided. We charge a $50 +gst admin fee for this service (without notice) to the card provided at the time of rental. Unfortunately we can’t accept your payment for the fine, only the admin fee.
  • Any road safety tips I should be aware of?
    Australians drive on the left-hand side of the road. Give way to the right. Wearing seatbelts for the driver and all passengers is compulsory. Do not use mobile devices whilst driving. Distances between destinations can be vast and we recommend that you change drivers or take a break every two hours. Be careful of animals on the road, in particular in the country and remote areas from dusk onwards. Speed limits apply on all Australian roads and are well sign-posted.
  • What do I need to show you when renting a car?
    Valid Drivers Licence and a physical plastic Credit Card in the Hirers name. We also require drivers licences of anyone wishing to drive (Charges may apply). If your drivers licence does not display a current home address, you will also need to supply identification that shows this, i.e. a utilities bill, etc.
  • Can I use someone else’s credit card?
    No. For security purposes, the credit card used must match the name of the Hirer on the Rental Agreement.
  • How long will we hold your booking for if I’m running late?
    Typically at airports we will hold the vehicle from being re-rented for up to 2 hours, and up to 3 hours in downtown and regional areas. If you have arriving flight details in your airport reservation we will track any delays and update your booking accordingly. Same goes if you have contact information, we will attempt to call you before reassigning the vehicle again, just in case your arriving time has suddenly changed. If your are running late, and are able to let us know, we can always make sure we hold the booking for you.
  • What’s the minimum & maximum rental age?
    The minimum age is 21. Note that drivers younger than 25 are required to pay a surcharge and can only rent out small to medium sized sedans and hatchbacks. As for maximum ages, there is currently no maximum age. So long as you have a valid licence and are fit to drive, you are able to rent 1 of our cars.
  • Can I rent a car for my driving test?
    Unfortunatly we are unable to drive to anyone who is not on their provisional licence(australian residents only) or open license.
  • Can I rent a car to become a rideshare provider?
    We do not currently allow for customers to use our vehicles to register for ride sharing services as this is in direct breach of our terms and conditions.
  • What do I need to pay you when renting a car?
    Rental charges are payable when you collect the car. If using a credit card for payment, we’ll charge the rental and pre-authorise it for the security bonds. Please ensure your card has at least $200 funds available in addition to the rental cost. (Note that we don’t deduct this amount from your card, it is held as a pre-authorisation.) If you have prepaid your rental to a travel agent or on a website (including ours) please show us proof of payment with you when collecting your car.
  • Can I get a specific colour?
    If you have a burning desire for a particular car colour please let us know at the counter. If we have your preference available, it’s yours. Can I get the make and model of the car I prefer? If there’s a particular car you want please let us know when booking. If we have your preference in our fleet and it’s available on the day, it’s yours.
  • Can I pay cash or on a Debit card?
    Only VISA and MasterCard debit cards are acceptable. Cash or bank saving/cheque cards are not accepted.
  • Can I remove the seats from a minivan?
    Sorry, no. Please keep seats where they are in all vehicles from our fleet.
  • Will we deliver and collect the car?
    On request basis 24 hours in advance to your local Home City location. A charge may apply so please just ask when you next make a booking. Please be aware that certain conditions apply, and this service is subject to peak seasons and staff availability on the time of day you need the car.
  • Is there an additional cost for extra drivers?
    A surcharge applies on Redspot and Alamo, and a higher surcharge applies if the additional driver is younger than 25. Please call 1300 035 807 AU (+61 2 8303 2222 international) or email or review the table of standard fees and charges.
  • Do you supply and fit child seats?
    We provide baby, child and booster seats for a one of rental fee. Our staff are not trained to install seats and we do not take any responsibility for incorrect fitting.
  • Won’t my credit card cover it?
    Yes, some credit card providers do offer protection if you present their card at the time of rental. If unsure please look closely at the terms of this coverage protection is often supplemental and certain limitations or restrictions may apply. In the event of an accident or damage to the car you are liable for the damage liability shown on your Rental Agreement (even if you have credit card cover). You’ll need to claim this back from the credit card provider yourself to be reimbursed.
  • Do you offer Snow Chains?
    Yes, However these are only available at select locations. Call us on 1300 035 807 before you decide to make a booking to confirm which locations have chains.
  • Do you have baby seats?
    Yes, In fact most location have both baby, child and booster seats available. However during peak season, we may be sold out so call before you make a booking to ensure you are able to secure our seats.
  • How do I extend my rental and will it change my rate?
    If a car is available we’re happy to extend your rental (and yes it may change your rate). Simply contact the location where the car was rented to arrange, or call 1300 035 807 AU (+61 2 8303 2222 international) or email
  • What’s the minimum amount of days I can rent a car for?
    Rentals are charged on a 24-hour basis. A 29-minute grace period applies to most rentals, after which additional hours or days will be charged.
  • Can I let other people drive the car?
    Yes, but to be covered by the damage liability they must present their driver’s licence to us and be included in your Rental Agreement (before driving the car!).
  • Do I have to return the car full of fuel?
    Your car will be full of fuel when you collect it. When you return the car, it’s up to you if you want to refuel or not: You can pre-pay for the full tank it contains at the start of your rental at a discounted rate to save you time the hassle of filling it up later. (There’s no refund for unused fuel.) We have a refuelling service and charge you for the fuel used. (This is at a higher rate than the above.) You can refuel the car yourself. Just be sure to fill it right up immediately before you return it to avoid a further charge.
  • How much do you charge for fuel?
    As petrol prices fluctuate daily, we can’t give you a definite cost. What we can say is that it depends on the refuel option you’ve selected (see above FAQ) and the retail cost of fuel in the city the car is returned to. Our price per litre for the pre-paid fuel option is competitive with pump prices at fuel stations. Our refuelling service will be at a much higher rate, please ask us at the rental counter.
  • Can I take the car anywhere I want?
    You’ll be asked at the time of rental where you intend using the car. Please note the following: Please don’t use unsealed roads. Please don’t drive above the snow line. NT and WA – generally cars may not be driven into the Northern Territory (except when rented in Darwin) and Western Australia (except when rented in Perth and the area of use is limited to no further north than Carnarvon or east of Kalgoorlie). QLD – In Far North Queensland, please don’t drive further north than Cooktown (15.27S) nor in a westerly direction beyond Chillagoe and Georgetown. Cars are not permitted to travel along the ‘Bloomfield Track’ coastal route between Cape Tribulation and Cooktown. If unsure please call 1300 035 807 AU (+61 2 8303 2222 international) or email
  • Can I hire a GPS (satellite navigation)?
    Yes. You can pre book your GPS on our website with your car for $18 +GST per day. GPS units are available at various rental locations.
  • My GPS won’t turn on. What do I do?
    Make sure that the power cord is plugged into the car’s cigarette lighter and then press the reset button (located in a pin size hole at the unit’s base). If you still have no luck, call the branch in which you picked up the car.
  • If I miss a turn will the GPS tell me to turn around?
    Within seconds of missing a turn-off the GPS will reset itself and find next best route. (They’re clever little things.)
  • Are there any restrictions on kilometres?
    Kilometre limits apply to various models of vehicles and locations - contact the location for further clarification.
  • Can I smoke inside a car?
    Based on an overwhelming support from other renters, Enterprise aims to maintain a 100% Smoke-Free Fleet. As such, we ask you to please avoid smoking inside of the vehicle. Furthermore if our agents smell smoke, you risk being charged a cleaning fee. If you wish to smoke, please pull over and find a government approved smoking location.
  • Can I drive accross state borders?
    It's always best to ask before doing so as there may be driving restrictions imposed by a specific state as well as fees that may apply for one-way rentals if you wish drop the car off at another location.
  • When I leave the vehicle where do I put the GPS?
    As they’re expensive and rather attractive to thieves, please don’t leave them unattended or in a place that can be seen by prying eyes. The GPS is your responsibility and we rely on you to keep it safe from harm.
  • What happens if I Ieave something behind?
    We make every attempt to recover and return items left behind, but accept no obligation or responsibility. Any costs incurred are the renter’s responsibility. If you believe you have left something behind, contact the returning location so they can investigate. Postal charges do apply to return your item/s. Items found in vehicles will be held for no more than 4 weeks if no arrangements are able to be made with hirer.
  • Can I get a copy of my Reciept or Rental Agreement?
    You can get a copy through 1 of the below channels(be sure to have your reservation number handy): 1. E-mail: 2. Phone: YOu can call any location(found on google maps) or calling our toll free line on 1300 035 807 3. In person: You can walk into any 1 of our locations who should be able to assist 3. Facebook/Instagram: You can contact us on our facebook at @EnterpriseRentACarAUSNZ or instagram at @enterpriseausnz
  • Do you have a Lost & Found?
    Each year we find hundreds of items in our vehicles. If you've left an item behind, please call the location you returned your vehicle to, We strongly recommend that you report any lost belongings as early as possible. While we can’t promise the return of lost items, we’ll do our best to help you.

Further questions

If you have questions that we haven’t been able to answer for you in our FAQs, here’s how to reach us:

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