Against the backdrop of a quickly evolving world, we want you to know we remain committed and ready to help you get to wherever you need to be. As an essential service provider, we’ve remained open to serve customers who rely on us to provide critical mobility options and those on the front line of relief efforts.
Below is an update and some of the steps we are taking to protect customers and employees.
Complete Clean Pledge
Today and every day, we are committed to maintaining the highest standards of cleanliness in the industry. Now more than ever, our customers and employees deserve to know we stand behind that commitment with our Complete Clean Pledge. We pledge to go above and beyond our already rigorous cleaning protocols, including strict sanitizing procedures to protect the health and safety of all.
While we’ve always had a very formal training process in place that instructs all employees on the proper cleaning of a vehicle, employees are being trained to implement new and more comprehensive mandates that include enhanced cleaning guidance for our vehicles, shuttles and branch locations, as well as social distancing practices.
Each of our vehicles is thoroughly cleaned and backed with the Complete Clean Pledge. Our procedures mandate a thorough washing, vacuuming, general wipe down, and sanitizing with a disinfectant that meets leading health authority requirements, with particular attention to more than 20-plus high-touch points. We are frequently reinforcing the importance of this process with our employees.
The Complete Clean Pledge extends to our locations, as well.
We are implementing additional measures to clean and disinfect our locations, in alignment with guidance from health authorities. This includes frequently sanitizing touchable surfaces with disinfectant throughout the day, such as countertops, phones, tablet devices, payment devices, door handles, among other high-touch areas.
Employee and Customer Safety and Wellbeing
While we have limited our open physical locations as much as possible, rental agents are available on site to assist in the actual transfer of vehicles.
Enterprise is committed to providing a safe work environment during this challenging time and continues to monitor the situation, implementing additional safety measures as needed.
In addition to branch employees, we also have remote customer service staff working to answer your questions and help you arrange or change reservations.
The employees working in branch locations are following the best practices recommended by various health authorities to help protect and reduce risk of spreading the virus.
These practices include:
Limiting the number of employees in a location
Using social distancing
Staying home if they are feeling ill
Frequently washing hands
Frequently sanitizing touchable surfaces with disinfectant
Using disposable gloves and a disinfectant when cleaning vehicles
Minimizing customer interaction at vehicle pickup or delivery
Ensuring local teams have supplies and resources needed
To help protect both customers and employees, we also have modified our service offerings. This includes the addition of curbside rentals at our locations to help promote social distancing by getting you quickly on your way while avoiding foot traffic in our locations.
Whether you are picking your vehicle up curbside, or if we deliver it to you at your workplace, body shop or home, we maintain proper distance throughout the process.
While we look forward to continuing to serve you during this time, we recognize some travel plans may change. We have extended our existing no-fee cancellation policy to include customers with pre-paid rentals booked directly through us. Customers who have booked a rental through a third-party are encouraged to contact that party directly to understand their policy.